Rosina Weber, University of Wyoming and Naval Research Laboratory, USA; David W. Aha, Naval Research Laboratory, USA; L. Karl Branting, University of Wyoming, USA; J. Robert Lucas, USACOM Joint Warfighting Center, USA; Irma-Becerra Fernandez, Florida International University, USA
Exploiting lessons learned is a key knowledge management (KM) task. Currently, most lessons learned systems are passive, stand-alone systems. In contrast, practical KM solutions should be active, interjecting relevant information during decision-making. We introduce an architecture for active lessons delivery systems, an instantiation of it that serves as a monitor, and illustrate it in the context of the conversational case-based plan authoring system HICAP (Muñoz-Avila et al., 1999). When users interact with HICAP, updating its domain objects, this monitor accesses a repository of lessons learned and alerts the user to the ramifications of the most relevant past experiences. We demonstrate this in the context of planning noncombatant evacuation operations.