Computer-Driven Persuasive Dialogue: A Multi-Layer Reasoning Framework

Pierre Andrews, Suresh Manandhar, Marco De Boni

In our opinion, state-of-the-art dialogue planning techniques developed for task oriented dialogues are too constraining for achieving persuasive conversations. On the other hand, unplanned dialogue systems (like chat-bots) are not able to pursue precise goals and cannot achieve persuasive strategies. We propose a new framework for persuasive dialogues based on the observation of the current trends in natural argumentation and persuasion within the field of human computer dialogue. A multi-layer dialogue framework that uses long term reasoning to control reactive dialogues is described.

Subjects: 13.1 Discourse; 6. Computer-Human Interaction

Submitted: Feb 13, 2006

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