Roger T. Hartley, Robert L. Kelsey, Robert B. Webster
Making use of multi-media knowledge and information from multiple sources is a problem of knowledge management. Even when a user knows of all the different sources of knowledge available, it is a difficult task finding pertinent knowledge and information within those sources. Finding what is important to the user may mean selecting, filtering, and distilling large quantities of knowledge. In addition, the knowledge is hidden within many different types of formats, representations, and media, including audio, video, paper, and electronic. The problem before us is to use the techniques and philosophy of knowledge management and knowledge engineering to consolidate the knowledge important to a user and deliver it to the user’s desktop.