Issues for Knowledge Management from Experiences in Supporting Group Knowledge Elicitation and Creation in Ill-defined Emerging Situations

John T. Nosek and Michael D. McNeese

Knowledge management involves both the elicitation/creation of knowledge, and the storage/retrieval of meaningful knowledge in future states. In ill-defined, emerging situations, team members grope to make sense of the situation, react to stimuli from the external environment, and interact with each other and human artifacts to develop an interpretation of the environment. A general model of the group knowledge elicitation and creation process is presented and lessons derived from experiences in supporting this process are offered.


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