Alessandra Molani, Anna Perini, Eric Yu, and Paolo Bresciani
Novel approaches to knowledge management aim at exploiting knowledge properties such as its distributed and local nature, and to consider organizations as set of actors cooperating and competing to pursue private as well as common goals. Therefore, designing knowledge management solutions requires a deep analysis of the interests and intents of strategic organizational actors, and of the dependency relationships among them. This paper describes an approach based on intentional modelling techniques. Two examples from a hospital case study are used to illustrate.