User-Centric Access to e-Government Information: e-Citizen Discovery of e-Services

Giovanni Maria Sacco

Effective and timely user access to public information is one of the most fundamental requirements for e-government and e-democracy. In this context, the discovery of e-services available to citizens plays a very important role, because it represents one of the most frequent points of contact between public administrations and citizens. We present a solution, based on dynamic taxonomies, to end-user discovery of e-services. Differently from mainstream research in semantic web, the solution we propose is intended for the direct use of end-users, rather than for programmatic or agent-mediated access.

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