Toward Intelligent Web-based Redesign Support

Mark Nissen

The reengineering phenomenon continues to be very important in business and management, but the consultantsupported reengineering practice to date has been very expensive and questionable in terms of success. One problem with reengineering at present is the absence of intelligent tools to support process redesign, but recent work on a knowledge-based system called KOPeR has addressed this problem through the design and deployment of the capability for intelligent reengineering "advice." The research described in this paper extends KOPeR to incorporate Web-based connectivity to enable Internet access and use by remote clients. This paper traces through the motivation and background behind intelligent redesign support using rule-based systems and discusses the extension of KOPeR to accommodate Web interface and access. The paper closes with a set of future direction for research along these lines.


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