Natalie S. Glance
What recommender systems have in common is an emphasis on leveraging social processes for the purpose of improving information access. Typically, most of the current breed of recommender systems are Internet services with a two-fold purpose: providing tailored recommendations and building communities. The issue we focus on here is how to make recommender systems work in organizations and for organizations. Moving from the Internet to Intranets requires shifting the primary focus from sharing recommendations to sharing knowledge and from community-building to community support. Moving recommender systems from the Internet onto Intranets also means turning "leisure-ware" into groupware, creating both new challenges and new opportunities.