Real-World Requirements for Natural Language Interfaces for E-Commerce

Mallory Selfridge

As e-commerce continues to expand, the potential utility of natural language communication with ecommerce applications becomes increasingly apparent. While clickable web pages will continue to support the great majority of e-commerce interactions for some time to come, increasing numbers of on-line customers want to speak with a person. If a natural language interface could successfully assume some of this customer-service burden, requirements for human staff would be reduced.


This page is copyrighted by AAAI. All rights reserved. Your use of this site constitutes acceptance of all of AAAI's terms and conditions and privacy policy.