Resolving Conflicts in Collaborative Human-Computer Interaction

Robert St. Amant

In this extended abstract we discuss some of the issues surrounding conflict resolution in the interaction between software agents and human agents. Our discussion is drawn mainly from research in human-computer interaction (HCI) and intelligent user interfaces (IUI.) We describe some simple conflict management strategies common in these fields, and some of the mechanisms collaborative systems use to reduce the complexity of the process. We hope that this informal work will identify useful implications for conflict resolution in autonomous agents research.


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