Designing Quality into Expert Systems: A Case Study in Automated Insurance Underwriting

Kareem S. Aggour, Janet A. Barnett, and Piero P. Bonissone

It can be difficult to design and develop artificial intelligence systems to meet specific quality standards. Often, AI systems are designed to be as good as possible rather than meeting particular targets. Using the Design for Six Sigma quality methodology, an automated insurance underwriting expert system was designed, developed, and fielded. Using this methodology resulted in meeting the high quality expectations required for deployment.


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