Virtual Healthcare Interaction: Papers from the AAAI Fall Symposium
Nancy Green and Donia Scott, Cochairs
Interaction between healthcare providers and consumers has a central role in consumer satisfaction and successful health outcomes. The healthcare consumer, facing increasing responsibility for healthcare decisions, may turn to electronic resources to supplement the information given by his healthcare provider. Here intelligent systems can assist in retrieval and summarization of relevant and trustworthy information, in tailoring the information so that it is comprehensible, and in making it accessible to computer users with disabilities. Furthermore, intelligent systems are beginning to appear that provide virtual healthcare services to the patient: for example, monitoring the patient's health, reminding him to take his medicine, and encouraging him to exercise or eat a healthy diet. On the health care provider's side, artificial intelligence can provide virtual patients for training providers to diagnose, care for, or communicate with clients. This symposium focused on virtual healthcare interaction (VHI): use of artificial intelligence in interaction traditionally occurring between healthcare providers and consumers.