Bringing Knowledge to Business Processes
Papers from the AAAI Spring Symposium
Steffen Staab and Dan O'Leary,Cochairs
Providing the right piece of knowledge to the right person(s) at the right time is a primary goal of knowledge management (KM). There exists a huge amount of work in the areas of business process management (BPM) and artificial intelligence (AI) that holds a high potential for contributing to this goal but has not much been considered so far. Though innovative systems for business process support require the convergence and integration of tools and techniques from AI, BPM and KM, unifying views on this area are largely missing so far.
The topic of this symposium reflects this widespread need for intelligent behavior as well as user- and situation-specific adaptation in automated business processes. We are interested in new ways to enhance knowledge-intensive business processes and are looking for novel solutions that cross the boundaries of AI, KM, and BPM, thus integrating techniques and practices of all three areas.