Using AI for Knowledge Management and Business Process Reengineering
Papers from the AAAI Workshop
Rose Gamble, Chair
Issues of knowledge management and business process reengineering, such as workflow management, are among the most important topics to business in today's information technology environment. Unfortunately, to date there has been only limited use of AI to address these issues. The purpose of this workshop was to establish foundations for the use of AI in these emerging areas of corporate interest. The workshop sought papers and panels to discuss these issues and the AI techniques being embedded and/or applied to resolve and facilitate them.
Previous research in this area has extended many AI approaches to this domain, including case-based reasoning, constraint-based approaches, expert systems and intelligent agents. The workshop attempted to examine the trade-offs between these approaches and new approaches brought forward. One focus of the workshop was on the problems of knowledge and information flow, control, and distribution with respect to knowledge management and business process reengineering.