Knowledge Acquisition in the Development of a Large Expert System
This article discusses several effective techniques for expert system knowledge acquisition based on the techniques that were successfully used to develop the Central Office Maintenance Printout Analysis and Suggestion System (COMPASS). Knowledge acquisition is not a science, and expert system developers and experts must tailor their methodologies to fit their situation and the people involved. Developers of future expert systems should find a description of proven knowledge-acquisition techniques and an account of the experience of the COMPASS project in applying these techniques to be useful in developing their own knowledge-acquisition procedures.
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