Professional Services Automation: A Knowledge Management Approach Using LSI and Domain Specific Ontologies

Vipul Kashyap, Siddhartha Dalal, and Cliff Behrens, Telecordia Technologies, USA

Knowledge Management represents a crucial component of corporations’ efforts to gain competitive advantage from targeted re-use of knowledge assets. Companies that provide consulting services depend heavily on developing, selling, and applying ideas. They need to organize and structure intellectual property for efficient and effective re-use. In this paper, we discuss the RFP Responder, a prototype system being developed at Telcordia Technologies, for effectively responding to RFPs (Request for Proposals) received by the Professional Services strategic business unit. The use of domain specific ontologies and latent semantic indexing for effective categorization and selection of knowledge assets is presented. The expected business impact of the system is also discussed.

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