Managing Product Quality By Integrating Operations Research and Artificial Intelligence Technologies

Charles S. Moon, Thomas M. Moore and Suheil M. Nasser, IBM Industrial Sector Consulting Services

This paper describes a model-based expert system called Quality and Reliability Expert System (QRES). QRES is a hybrid system for quality management applications. QRES implements quality and reliability prediction models of Operations Research (OR) technology in an Artificial Intelligence (AI) software technology area known as Expert System (ES) or Knowledge Based Systems (KBS).

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