DiamondHelp: A Generic Collaborative Task Guidance System

Charles Rich, Candace L. Sidner


DiamondHelp is a generic collaborative task guidance system motivated by the current usability crisis in high-tech home products. It combines an application-independent conversational interface (adapted from online chat programs) with an application-specific direct-manipulation interface. DiamondHelp is implemented in Java and uses Collagen for representing and using task models.

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DOI: https://doi.org/10.1609/aimag.v28i2.2038

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