Mediating between AI and highly specialized users

  • Daniela Petrelli University of Sheffield
  • Aba-Sah Dadzie University of Sheffield
  • Vitaveska Lanfranchi University of Sheffield


We report part of the design experience gained in X-Media, a system for knowledge management and sharing. Consolidated techniques of interaction design (scenario-based design) had to be revisited to capture the richness and complexity of intelligent interactive systems. We show that the design of intelligent systems requires methodologies (faceted scenarios) that support the investigation of intelligent features and usability factors simultaneously. Interaction designers become mediators between intelligent technology and users, and have to facilitate reciprocal understanding.

Author Biographies

Daniela Petrelli, University of Sheffield
LecturerDepartment of Information Studies
Aba-Sah Dadzie, University of Sheffield
Research AssociateDepartment of Computer Science
Vitaveska Lanfranchi, University of Sheffield
Research FellowDepartment of Computer Science
How to Cite
Petrelli, D., Dadzie, A.-S., & Lanfranchi, V. (2009). Mediating between AI and highly specialized users. AI Magazine, 30(4), 95.