Critiquing Human Judgment Using Knowledge-Acquisition Systems

  • Barry G. Silverman


Automated knowledge-acquisition systems have focused on embedding a cognitive model of a key knowledge worker in their software that allows the system to acquire a knowledge base by interviewing domain experts just as the knowledge worker would. Two sets of research questions arise: (1) What theories, strategies, and approaches will let the modeling process be facilitated; accelerated; and, possibly, automated? If automated knowledge-acquisition systems reduce the bottleneck associated with acquiring knowledge bases, how can the bottleneck of building the automated knowledge-acquisition system itself be broken? (2) If the automated knowledge-acquisition system centers on having an effective cognitive model of the key knowledge worker(s), to what extent does this model account for and attempt to influence human bias in knowledge base rule generation? That is, humans are known to be subject to errors and cognitive biases in their judgment processes. How can an automated system critique and influence such biases in a positive fashion, what common patterns exist across applications, and can models of influencing behavior be described and standardized? This article answers these research questions by presenting several prototypical scenes depicting bias and debiasing strategies.