Burke, R.D., Hammond, K.J., Kulyukin, V., Lytinen, S.L., Tomuro, N. and Schoenberg, S. 1997. Question Answering from Frequently Asked Question Files: Experiences with the FAQ FINDER System. AI Magazine. 18, 2 (Jun. 1997), 57. DOI:https://doi.org/10.1609/aimag.v18i2.1294.