CHEETHAM, W. E.; GOEBEL, K. Appliance Call Center: A Successful Mixed-Initiative Case Study. AI Magazine, [S. l.], v. 28, n. 2, p. 89, 2007. DOI: 10.1609/aimag.v28i2.2042. Disponível em: https://ojs.aaai.org/aimagazine/index.php/aimagazine/article/view/2042. Acesso em: 26 apr. 2024.