Burke, Robin D., Kristian J. Hammond, Vladimir Kulyukin, Steven L. Lytinen, Noriko Tomuro, and Scott Schoenberg. 1997. “Question Answering from Frequently Asked Question Files: Experiences With the FAQ FINDER System”. AI Magazine 18 (2):57. https://doi.org/10.1609/aimag.v18i2.1294.