1.
Fukunaga A, Hamilton E, Fama J, Andre D, Matan O, Nourbakhsh I. Staff Scheduling for Inbound Call and Customer Contact Centers. AIMag [Internet]. 2002Mar.15 [cited 2024Apr.23];23(4):30. Available from: https://ojs.aaai.org/aimagazine/index.php/aimagazine/article/view/1667